This article delves into the salary trends for Technical Support Specialist in Poland, segmented by experience levels, comparisons with related roles like IT Support Specialists, and regional salary variations across major business hubs. Additionally, it includes a global comparison with other developed countries showing Poland’s strength and attractiveness as a major Central European tech hub.
Introduction: Technical Support Specialist Salary in Poland
With the stable demand for skilled Technical Support Specialists, Poland has become a prime destination for companies seeking reliable talent at competitive costs. Known for its thriving technology ecosystem and a rich pool of skilled professionals, Poland offers excellent career opportunities for individuals adept at troubleshooting, customer service, and technology support. Whether you’re an employer setting benchmarks or a Technical Support Specialist planning your career path, staying informed about the latest salary trends is essential for making sound decisions.
In This Guide, We’ll Cover:
- Average Salary Ranges by Experience: Discover salary trends for Technical Support Specialists in Poland at different experience levels. Learn how compensation evolves from Junior roles to experienced Senior and Lead Specialists.
- Regional Salary Variations: Gain insights into salary differences across Poland’s key cities, including Warsaw, Kraków, Wrocław, Gdańsk, and Poznań. Learn how regional demand, competition, and cost of living affect compensation.
- International Comparison: Examine how Polish salaries for Technical Support Specialists stack up against those in global markets such as the USA, Canada, Switzerland, Israel, Australia, the UK, Germany, the Netherlands, Norway, and Sweden.
Whether your organization is looking to attract top-tier Technical Support Specialists / Engineers or you’re a professional aiming to advance in this dynamic field, this article provides actionable insights into salary trends in Poland and beyond.
Technical Support Specialist Salaries by Experience Level in Poland
Technical Support Specialists’ salaries in Poland vary significantly depending on factors such as experience level, industry specialization, geographic location, and the complexity of the systems and issues they support. Entry-level Junior Technical Support Specialists usually start with modest compensation as they build foundational skills, while experienced Senior and Lead Technical Support Specialists command higher salaries due to their technical expertise and ability to address complex challenges. Below, we detail the salary ranges for Technical Support Specialists at different stages of their careers in Poland.
Methodology
In Poland, various reports and market analytics provide valuable insights into salary trends for Technical Support Specialists. Our methodology at Itentio IT Recruitment is based on a thorough analysis of salary data from local tech job boards such as JustJoinIT, NoFluffJobs, Pracuj.pl, BulldogJobs, the:protocol, inhire.io, and Solid.jobs. We analysed 572 available on the market job listings with clearly stated salary ranges across Poland. Additionally, we cross-referenced this data with information from our recruitment partners, candidate salary expectations gathered during interviews, and the actual offers extended and accepted in recruitment processes. The salaries discussed in this article can be considered gross amounts for permanent contracts (UoP) or net on B2B contract. When we refer to “max” salary, we mean average market maximum salaries in brackets, not the extremum or the market’s peak. We also include variations of title “Technical Support Specialist”, such as “IT Support” or “Technical Support Engineer”, in the definition.
A. Junior Technical Support Specialist Salary in Poland (0-2 Years of Experience)
Junior (or Associate) Technical Support Specialists typically begin their careers handling basic / entry level troubleshooting tasks, resolving common user issues, and escalating more complex problems to senior team members. Their responsibilities include managing helpdesk tickets, maintaining hardware and software functionality, and providing guidance to end-users. Representing about 15% of the job market, these professionals focus on gaining practical experience, building technical proficiency, and acquiring relevant certifications to advance their careers.
- Average Salary Range: 6,000 – 9,000 PLN/month
- Median Salary: 7,500 PLN/month
B. Mid (Regular) Technical Support Specialist Salary in Poland (2-5 Years of Experience)
Middle (Regular) Technical Support Specialists take on more complex technical issues and often work directly with clients or cross-functional teams to ensure seamless operation of IT systems. They are responsible for resolving escalated problems, maintaining networks and systems, and training end-users. This group makes up approximately 58% of the market and is critical for ensuring uptime, operational efficiency, and robust customer support.
- Average Salary Range: 11,000 – 16,000 PLN/month
- Median Salary: 13,500 PLN/month
C. Senior Technical Support Specialist Salary in Poland (5+ Years of Experience)
Senior Technical Support Specialists lead high-stakes troubleshooting efforts, oversee system maintenance, and manage advanced technical support operations. They work closely with IT teams to implement system improvements, address critical incidents, and provide guidance on best practices. Representing around 21% of the market, these professionals are valued for their depth of technical expertise, leadership skills, and ability to ensure business continuity through effective problem resolution.
- Average Salary Range: 15,800 – 20,600 PLN/month
- Median Salary: 18,200 PLN/month
D. Lead Technical Support Specialist Salary in Poland (5-7+ Years of Experience)
Lead (Principal) Technical Support Specialists manage teams, define technical support frameworks, and drive strategic initiatives to enhance support services. Their responsibilities include mentoring junior team members, establishing performance metrics, and aligning technical support operations with organizational goals. Accounting for about 6% of the market, these roles offer the highest earning potential and require advanced technical acumen, strategic thinking, and a proven ability to lead in high-pressure environments.
- Average Salary Range: 22,200 – 29,800 PLN/month
- Median Salary: 26,000 PLN/month
Summary: Technical Support Specialist Salary in Poland by Experience Level
| Experience Level | Average Salary Range (PLN) | Median Salary (PLN) |
|---|---|---|
| Junior (0-2 years) | 6,000 – 9,000 | 7,500 |
| Mid/Regular (2-5 years) | 11,000 – 16,000 | 13,500 |
| Senior (5+ years) | 15,800 – 20,600 | 18,200 |
| Lead (5-7+ years) | 22,200 – 29,800 | 26,000 |
Technical Support Specialist Salaries in Different Polish Cities
Technical Support Specialist salaries in Poland vary depending on the city, driven by demand, the complexity of responsibilities, and local cost-of-living differences. Cities like Warsaw, Kraków, and Wrocław typically offer higher compensation due to their status as business and technology hubs. Below is an overview of salary trends for Technical Support Specialists in key locations across Poland.
A. Warsaw
As the capital and largest economic center of Poland, Warsaw offers the highest salaries for Technical Support professionals. The city’s thriving industries, including IT, finance, and telecommunications, create a high demand for skilled professionals. While the cost of living is higher in Warsaw, the opportunity to work on advanced systems and large-scale projects makes it an attractive destination for experienced specialists.
- Junior Technical Support Specialist Salary in Warsaw: 6,400 – 8,900 PLN/month
- Mid/Regular Technical Support Specialist Salary in Warsaw: 10,500 – 16,300 PLN/month
- Senior Technical Support Specialist Salary in Warsaw: 16,000 – 21,100 PLN/month
- Lead Technical Support Specialist Salary in Warsaw: 22,300 – 29,600 PLN/month
B. Kraków
Kraków is a leading hub for international corporations and shared service centers. Salaries for Technical Support professionals here are slightly lower than in Warsaw but remain highly competitive. With its rich professional environment and ample opportunities for career development, Kraków is a popular choice for specialists seeking to grow their expertise while enjoying a vibrant work culture.
- Junior Technical Support Specialist Salary in Kraków: 7,000 – 9,200 PLN/month
- Mid/Regular Technical Support Specialist Salary in Kraków: 11,500 – 16,400 PLN/month
- Senior Technical Support Specialist in Kraków: 15,800 – 21,000 PLN/month
- Lead Technical Support Specialist in Kraków: 22,100 – 29,700 PLN/month
C. Wrocław
Known for its robust tech industry and significant presence of multinational companies, Wrocław offers salaries comparable to those in Kraków. The city’s focus on innovation, along with opportunities to work in both established enterprises and startups, makes it a compelling option for Technical Support Specialists seeking dynamic and varied roles.
- Junior Technical Support Specialist Salary in Wrocław: 7,100 – 9,100 PLN/month
- Mid/Regular Technical Support Specialist Salary in Wrocław: 10,800 – 15,900 PLN/month
- Senior Technical Support Specialist Salary in Wrocław: 15,500 – 20,800 PLN/month
- Lead Technical Support Specialist Salary in Wrocław: 22,400 – 29,800 PLN/month
D. Gdańsk
Gdańsk is emerging as a major business hub with salaries slightly below those in Warsaw and Kraków. The city’s growing technology and logistics sectors, combined with a balanced cost of living, provide promising career prospects for Technical Support Specialists eager to contribute to innovative and impactful projects.
- Junior Technical Support Specialist Salary in Gdańsk: 6,200 – 8,600 PLN/month
- Mid/Regular Technical Support Specialist Salary in Gdańsk: 10,500 – 16,100 PLN/month
- Senior Technical Support Specialist Salary in Gdańsk: 16,100 – 21,100 PLN/month
- Lead Technical Support Specialist Salary in Gdańsk: 22,700 – 29,600 PLN/month
E. Poznań
Poznań’s rapidly developing business environment is supported by the increasing prevalence of remote work. Salaries for Technical Support Specialists in Poznań reflect the city’s growing demand for skilled IT support professionals. Poznań is becoming an appealing destination for those looking to build their careers in mid-sized enterprises and agile startups.
- Junior Technical Support Specialist Salary in Poznań: 6,200 – 8,700 PLN/month
- Mid/Regular Technical Support Specialist Salary in Poznań: 10,200 – 15,600 PLN/month
- Senior Technical Support Specialist Salary in Poznań: 16,400 – 21,200 PLN/month
- Lead Technical Support Specialist Salary in Poznań: 22,300 – 29,800 PLN/month
Summary: Technical Support Specialist Salaries in Poland by City
| City | Junior (PLN) | Mid/Regular (PLN) | Senior (PLN) | Lead (PLN) |
|---|---|---|---|---|
| Warsaw | 6,400 – 8,900 | 10,500 – 16,300 | 16,000 – 21,100 | 22,300 – 29,600 |
| Kraków | 7,000 – 9,200 | 11,500 – 16,400 | 15,800 – 21,000 | 22,100 – 29,700 |
| Wrocław | 7,100 – 9,100 | 10,800 – 15,900 | 15,500 – 20,800 | 22,400 – 29,800 |
| Gdańsk | 6,200 – 8,600 | 10,500 – 16,100 | 16,100 – 21,100 | 22,700 – 29,600 |
| Poznań | 6,200 – 8,700 | 10,200 – 15,600 | 16,400 – 21,200 | 22,300 – 29,800 |
Senior IT Technical Support Specialist Salaries: Poland vs. Other Developed Countries
Senior Technical Support Specialists in Poland earn competitive salaries locally, but these figures often fall short compared to compensation in the world’s leading markets. Below is a comparison of how Polish salaries stack up against other prominent global technology hubs.
A. Senior Technical Support Specialist salary in the USA vs Poland
The U.S. offers the highest salaries globally for Senior Technical Support Engineers, driven by strong demand in tech industry. The compensation reflects the importance of providing advanced technical support and ensuring seamless operations for critical business systems. U.S. salaries significantly outpace those available in Poland.
- Poland (Senior): 15,800 – 20,600 PLN/month (~3,900 – 5,000 USD/month)
- USA (Senior): 6,100 – 13,800 USD/month (Source: Glassdoor: [1], [2])
B. Senior Technical Support Specialist salary in Canada vs Poland
Canada also provides attractive salary packages for Senior Technical Support Engineers, fueled by its rapidly growing tech businesses. While slightly lower than in the U.S., Canadian salaries far exceed Polish levels, highlighting the high value placed on specialized technical skills and problem-solving capabilities.
- Poland (Senior): 15,800 – 20,600 PLN/month (~3,900 – 5,000 USD/month)
- Canada (Senior): 5,800 – 9,400 USD/month (Source: Talent.com)
C. Senior Technical Support Specialist salary in Switzerland vs Poland
Switzerland is among the top-paying countries in Europe for Senior Technical Support Engineers. Its robust business environment and focus on innovation drive high compensation. However, the elevated cost of living offsets some of these financial benefits, making salary advantages relative.
- Poland (Senior): 15,800 – 20,600 PLN/month (~3,900 – 5,000 USD/month)
- Switzerland (Senior): 7,800 – 11,100 USD/month (Source: SwissDevJobs)
D. Senior Technical Support Specialist salary in Israel vs Poland
Israel, particularly in tech-focused cities like Tel Aviv and Haifa, offers significantly higher salaries for Senior Technical Support Engineers than Poland. This is driven by the country’s emphasis on technology-driven industries such as cybersecurity, fintech, and AI, where technical support expertise is critical.
- Poland (Senior): 15,800 – 20,600 PLN/month (~3,900 – 5,000 USD/month)
- Israel (Senior): 4800 – 5500 USD/month (Source: Levels.fyi, Payscale)
E. Senior Technical Support Specialist salary in Australia vs Poland
Cities like Sydney and Melbourne in Australia provide highly competitive salaries for Senior Technical Support Engineers. The focus on digital transformation and maintaining operational efficiency ensures salaries are well above Polish standards, reflecting the strategic importance of technical roles.
- Poland (Senior): 15,800 – 20,600 PLN/month (~3,900 – 5,000 USD/month)
- Australia (Senior): 7,800 – 10,000 USD/month (Source: Glassdoor)
F. Senior Technical Support Specialist salary in The United Kingdom vs Poland
In the UK, particularly in London, salaries for Senior Technical Support Engineers are attractive. While not as high as in the U.S. or Switzerland, they remain significantly above Polish levels. Industries like finance, consulting, and technology contribute to this demand.
- Poland (Senior): 15,800 – 20,600 PLN/month (~3,900 – 5,000 USD/month)
- The UK (Senior): 3,700 – 12,300 USD/month (Source: Glassdoor)
G. Senior Technical Support Specialist salary in Germany vs Poland
Germany’s business hubs, such as Berlin and Munich, present good opportunities for Senior Technical Support Engineers. Although compensation is generally lower than in leading markets like the U.S. or Switzerland, it still represents a significant improvement over Polish salaries, driven by demand for skilled professionals in IT support.
- Poland (Senior): 15,800 – 20,600 PLN/month (~3,900 – 5,000 USD/month)
- Germany (Senior): 4,000 – 9,300 USD/month (Source: Glassdoor, Payscale)
H. Senior Technical Support Specialist salary in The Netherlands vs Poland
The Netherlands, with Amsterdam as a key hub, offers competitive salary packages for Senior Technical Support Engineers, particularly in multinational organizations. The country’s tech-forward economy and strong emphasis on innovation make it a sought-after destination for IT professionals.
- Poland (Senior): 15,800 – 20,600 PLN/month (~3,900 – 5,000 USD/month)
- The Netherlands (Senior): 6,400 – 8,000 USD/month (Source: Glassdoor)
I. Senior Technical Support Specialist salary in Norway vs Poland
Norway provides decent salaries for Senior Technical Support Engineers, especially in cities like Oslo, where advanced business practices and quality of life are priorities. However, the high cost of living offsets some of the financial benefits of these salaries.
- Poland (Senior): 15,800 – 20,600 PLN/month (~3,900 – 5,000 USD/month)
- Norway (Senior): 3,800 – 6,000 USD/month (Source: Glassdoor, Salaryexpert)
J. Senior Technical Support Specialist salary in Sweden vs Poland
Sweden delivers competitive pay for Senior Technical Support Engineers compared to Polish standards. While salaries are notably higher than in Poland, they remain lower than in top-paying nations such as the U.S., Australia, and Switzerland.
- Poland (Senior): 15,800 – 20,600 PLN/month (~3,900 – 5,000 USD/month)
- Sweden (Senior): 5,000 – 6,300 USD/month (Source: Glassdoor, Salary Expert)
Summary: Senior Technical Support Specialist Salaries in Poland vs. Other Countries
| Country | Average Senior Salary (USD/month) |
|---|---|
| USA | 6,100 – 13,800 USD |
| Canada | 5,800 – 9,400 USD |
| Switzerland | 7,800 – 11,100 USD |
| Israel | 4,800 – 5,500 USD |
| Australia | 7,800 – 10,000 USD |
| The UK | 3,700 – 12,300 USD |
| Germany | 4,000 – 9,300 USD |
| The Netherlands | 6,400 – 8,000 USD |
| Norway | 3,800 – 6,000 USD |
| Sweden | 5,000 – 6,300 USD |
| Poland | 3,900 – 5,000 USD |
Poland continues to offer strong opportunities for Senior Technical Support Specialists, particularly considering its cost of living and the increasing demand for skilled professionals in IT support. However, for those prioritizing significantly higher financial rewards, exploring opportunities in the markets mentioned above could be a strategic choice.
Practical Advice for Technical Support Specialists Seeking Competitive Salaries in Poland
Technical Support Specialists in Poland can advance their careers and boost earning potential by adopting strategic approaches tailored to their professional goals. Here are some key strategies:
- Choose the Right Employment Type: Consider if a traditional employment contract (UoP – Umowa o Pracę) or a B2B contract (self-employment) aligns better with your career objectives. UoP contracts offer job stability, healthcare benefits, paid leave, and social security, making them ideal for long-term security. B2B contracts, while requiring you to manage your own taxes, insurance, and benefits, often provide higher net pay. Consider your priorities, such as financial independence versus long-term security, to choose the most suitable option.
- Develop Expertise in High-Demand Tools and Techniques: Mastering relevant tools and methodologies is essential for standing out as a Technical Support Specialist. Gain proficiency in software and systems commonly used in technical support, such as Microsoft Office Suite, ServiceNow, Zendesk, and CRM tools. Develop skills in troubleshooting, ITIL frameworks, and network diagnostics. Pursue certifications to enhance your credentials. Stay up to date with emerging technologies like cloud computing, cybersecurity basics, and remote desktop tools to remain competitive.
- Build an Impressive Portfolio: Highlight your expertise by showcasing successful projects and measurable achievements. Document instances where you resolved critical issues, reduced system downtime, or improved customer satisfaction. Use data and metrics to quantify your impact, such as reduced ticket resolution times or increased client retention. Create a professional LinkedIn profile or personal website to display testimonials and detailed case studies of your accomplishments.
- Network and Participate in Professional Events: Engage with the technical support community to stay informed and connect with opportunities. Attend industry conferences, workshops, and webinars focused on IT support, troubleshooting techniques, and customer service innovations. Join online communities and forums such as LinkedIn groups, Reddit communities, or Slack channels dedicated to tech support professionals. Networking can lead to mentorship opportunities and uncover job openings that may not be publicly advertised.
- Expore Remote Work Opportunities: The global shift toward remote work presents exciting opportunities for Technical Support Specialists. Many international companies offer remote roles with salaries that exceed local rates. Emphasize your ability to support global clients, manage remote troubleshooting, and collaborate across time zones. Leverage Poland’s cost of living advantage while earning competitive global compensation.
- Stay Updated on Industry Trends: The technical support landscape is constantly evolving, making it essential to keep your skills current. Pursue certifications and learn about emerging trends such as AI-powered support tools, self-service technologies, and automated ticketing systems. Enhance your data visualization and reporting skills to better communicate technical insights and solutions to stakeholders.
By implementing these strategies, Technical Support Specialists in Poland can boost their earning potential, establish themselves as experts in their field, unlock access to diverse and lucrative opportunities, both locally and internationally. Invest in skill development, networking, and staying ahead of industry trends to secure a thriving career in technical support.
Conclusion
As of early 2025, the demand for skilled Technical Support Specialists (Engineers) in Poland remains steady across various industries. Salaries vary based on factors such as experience, location, and proficiency in high-demand tools and technologies like CRM systems, ITIL frameworks, network diagnostics, and cloud-based support solutions.
Poland’s primary business and technology hubs offer competitive salary packages. While these salaries may not match those in markets like the USA, Canada, Switzerland or Australia, they are well-aligned with Poland’s cost of living. To maximize earning potential, Technical Support Specialists should focus on mastering advanced troubleshooting techniques, acquiring relevant certifications, and staying updated with emerging technologies. Building a portfolio of impactful projects, networking with industry professionals, and exploring remote opportunities with global organizations can further boost career prospects and earning potential.
Poland’s evolving tech landscape offers a fertile ground for Technical Support Specialists to grow, particularly as remote work continues to provide access to global opportunities and higher compensation packages.
At Itentio IT Recruitment, we specialize in connecting top companies with exceptional Technical Support talent across Poland and Europe. Whether you’re a professional seeking exciting job opportunities or a company looking for outstanding tech support professionals, contact us today to achieve your tech recruitment goals!
If you found this article valuable, don’t miss our other expert guides on salary trends for key roles and technologies in the tech industry:
