Itentio IT Recruitment
Our partner is a fast-growing US-based entertainment and hospitality company operating a network of premium venues across the country and expanding internationally. As they scale their operations and technology organization, they are looking for a Business Systems Manager to own the systems that keep their venues running — reliably, efficiently, and at scale.
Whom are we looking for – Business Systems Manager
Location: Poland or Eastern Europe, remote-friendly
About the Role
This is a hands-on ownership role at the intersection of business systems, venue technology, and IT operations. You will own the configuration, reliability, and continuous improvement of core operational platforms – booking, POS, payments, CRM, and memberships – while managing two specialists who support these systems on the ground.
You will inherit a stack that has grown fast and needs documenting and stabilizing. Comfort with mapping systems with limited handover is essential. You will partner closely with the Director of Program Management, who brings you prioritized, sequenced work – your ownership is how that work gets executed and the technical decisions behind it.
Business Systems Manager – Key Responsibilities
Business Systems
- Own configuration, optimization, and data integrity of the core booking platform (MindBody or successor) across all venues
- Manage CRM, memberships, and customer identity; standardize workflows across locations and franchisees
- Document and stabilize inherited systems, ensuring consistent and reliable operational data
Payments & POS
- Own in-venue POS, card-present, and digital wallet experiences; drive reconciliation and reduce failed payment rates
- Partner with Finance on reporting accuracy and revenue integrity
- Note: in-app payments are owned by the Product/Engineering team
IT & Venue Operations
- Oversee venue and facility IT, hardware, networking, uptime monitoring, and support escalation through the IT/Facilities specialist
- Ensure consistent uptime and minimize customer-impacting incidents across all venue locations
Vendor & Cost Management
- Manage vendors, rationalize SaaS spend, and negotiate contracts and SLAs
- Identify opportunities to reduce operational costs without compromising system reliability
Team Leadership
- Directly manage and develop two specialists: a Business Systems Specialist and an IT/Facilities Operations Specialist
- Build a small, high-leverage team focused on operational excellence
Important Scope Boundaries
This role has clearly defined boundaries to keep focus sharp:
- Business intelligence: You define reporting needs; delivery is handled via AI tooling, not a BI hire or data warehouse build
- Security & compliance: PCI and vendor compliance is coordinated with a fractional/virtual CISO – this is not a hands-on security role
- Deep integrations & APIs: Owned by Engineering; this role owns requirements, configuration, and vendor coordination
- Cross-team prioritization: Owned by the Director of Program Management; this role executes against committed priorities
Business Systems Manager – Main Requirements
- 5–10 years of hands-on experience in business systems and/or IT operations.
- Deep configuration experience with MindBody or a comparable booking/POS/CRM platform.
- Proven experience in multi-location operations and vendor management.
- Ability to document and stabilize inherited systems with limited handover context.
- Strong vendor negotiation skills and commercial awareness around SaaS spend.
- Excellent communication skills – comfortable working across technical and operational stakeholders.
- Strong English – both written and spoken (required).
Nice to have:
- Experience working within a franchise or multi-venue business model.
- Background in entertainment, hospitality, or fitness/wellness operations technology.
- Familiarity with finance and revenue reconciliation workflows.
What Success Looks Like (12-18 Months)
- Faster, more reliable booking, check-in, and checkout experiences across all venues.
- Clean, consistent customer and operational data.
- Improved system uptime with fewer customer-impacting incidents.
- A fully documented, rationalized technology stack with lower vendor and SaaS costs.
Business Systems Manager – What is in it for you?
- Excellent salary remuneration – between 6000 and 8500 USD on B2B contract;
- 15 days of paid vacations on B2B;
- Paid Polish holidays on B2B!;
- Flexible working hours;
- Work-life balance – no work during late evenings and nights.
- Remote-first environment -> opportunity to work remotely 100%.
The Next Step for you:
Does this sound like the challenge you’ve been looking for? If you want to become a valuable part of this project, please apply via the contact form below.
Itentio IT Recruitment privacy and equal opportunity statements:
By submitting the recruitment application, you consent to the processing of your personal data contained therein. The controller of your personal data is Vladyslav Muzhylivskyi operating under the business name Vladyslav Muzhylivskyi Itentio with its registered office in Kraków (Tax ID: 6751522794). Personal data will be processed in order to carry out the recruitment process for the position specified in the job offer, including for the purpose of assessing the qualifications for work in this position. You can withdraw your consent at any time, which, however, does not affect the legality of the processing that was carried out on its basis before its withdrawal. You have the right to request access to your data, to rectify it, delete it or limit its processing, as well as the right to transfer your personal data, the right to object to data processing and the right to lodge a complaint with the supervisory authority for the protection of personal data. Additional information on the processing of personal data is in our Privacy Policy available at https://itentio.com/privacy-policy/.
Please note that all applications are treated with strict confidence. Itentio IT Recruitment will never share your data outside our organization without your written consent. Itentio is an equal-opportunity recruitment company and values diversity at our company. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Enjoy all new opportunities by subscribing to our LinkedIn and Facebook pages.